I. PRIVACY POLICY AND PROTECTION OF PERSONAL DATA The website HTTPS://chile.hyvolution.com/, hereinafter “HYVOLUTION”, “HTTPS://chile.hyvolution.com/” or “the website” indistinctly, informs the people who make use of itself, hereinafter “users”, this privacy policy and protection of personal data. This privacy and personal data protection policy forms part of the General Terms and Conditions of Use of the HTTPS://chile.hyvolution.com/ website. For more information, review the General Terms and Conditions of Use contained on the website. Reading it will allow users to know the way in which HYVOLUTION collects, treats and protects their personal data. Access, use and permanence on the HTTPS://chile.hyvolution.com/ website implies acceptance of this privacy policy. Of particular importance are the application of Law No. 19,628 on the Protection of Personal Data and Law No. 19,496 on Consumer Rights. This policy, insofar as it does not contravene Chilean legislation, is adapted to the European Data Protection Regulation (RGPD). 1. Definitions a. Data storage: conservation or custody of data in a registry, bank, or database. b. Statistical data: that which, in its origin, or because of its treatment, cannot be associated with an identified or identifiable owner. c. Personal data or personal data: those related to any information concerning natural, identified, or identifiable persons. d. Sensitive data: those personal data that refer to the physical or moral characteristics of people or to facts or circumstances of their private life or intimacy, such as personal habits, racial origin, ideologies and political opinions, religious beliefs, or convictions, physical or mental states of health and sexual life. and. Registry, bank or database: organized set of personal data, whether automated or not and whatever the form or modality of its creation or organization, which allows the data to be related to each other, as well as to carry out all types of data processing. F. Responsible for the registry, bank, or database: the natural or legal person responsible for decisions related to the processing of personal data, also known as the person responsible for the processing of personal data. g. Owner of the data: natural person to whom the personal data refers. h. Data processing: any operation or complex of operations or technical procedures, whether automated or not, that allow collecting, storing, recording, organizing, preparing, selecting, extracting, confronting, interconnecting, disassociating, communicating, assigning, transferring, transmitting or cancel personal data, or use it in any other way. 2. Principles applicable to the processing of personal data The processing of personal data of users will be subject to the following principles: to. Principle of legality, loyalty, and transparency: the consent of the user will be always required after completely transparent information of the purposes for which the personal data is collected. b. Purpose limitation principle: personal data will be collected for specific, explicit, and legitimate purposes. c. Principle of data minimization: the personal data collected will only be strictly necessary in relation to the purposes for which they are processed. d. Principle of accuracy: personal data must be exact and will always be updated. and. Principle of limitation of the conservation period: personal data will only be kept in a way that allows the identification of the user for the time necessary for the purposes of their treatment. F. Principle of integrity and confidentiality: personal data will be processed in a way that guarantees its security and confidentiality. g. Principle of proactive responsibility: the person responsible for the treatment will be responsible for ensuring that the above principles are met. 3. Responsible for the registry, bank or database The person responsible for the processing of the personal data collected through the HYVOLUTION website is FISA S.A., Rol Único Tributario N° 96.955.780-0, hereinafter, the controller. The data to contact the person responsible are: Email: mabel@fisa.cl and vuribe@fisa.cl Address: Tenderini 187, commune of Santiago, Chile. 4. Collection and registration of personal data and purpose of its treatment The personal data obtained by HYVOLUTION through the forms extended on its pages will be incorporated and will be processed in our databases in order to facilitate, expedite and fulfill the commitments established between HYVOLUTION and the users, or to maintain the relationship. that is established in the forms that they fill out, or to respond to a request or query from them Specifically, the data of the users will be obtained by HYVOLUTION through the following actions: to. When making purchases of products and/or services offered on the website. b. When making inquiries or requesting information in the forms available on the website. 5. Category of personal data The categories of data that are processed in HYVOLUTION are only identifying data. In no case are categories of sensitive personal data processed, such as the state of health of people or their political opinions or religious beliefs. Sensitive data cannot be processed, except when authorized by law, there is consent from the person who owns said data, or these are necessary data for the determination or granting of health benefits that correspond to their owners. 6. Legal basis for the processing of personal data The processing of personal data can only be carried out when the law authorizes it or the owner expressly consents to it. HYVOLUTION undertakes to obtain the express, written, and verifiable consent of the user regarding the personal data of which they are the owner, for the processing of said data for one or more specific purposes, duly informed. The possible communication to the public of the data stored and processed will also be reported. Authorization is not required for the processing of personal data that comes from or is collected from sources accessible to the public, when they are of an economic, financial, banking or commercial nature, are contained in lists relating to a category of persons that are limited to indicating background information such as the individual’s membership in that group, their profession or activity, their educational qualifications, address or date of birth, or are necessary for direct response business communications or direct marketing or selling of goods or services. Neither will the processing of personal data carried out by private legal persons for the exclusive use of you, your associates, and the entities to which they are affiliated, for statistical, pricing or other general benefit purposes, require this authorization. Personal data must be used only for the purposes for which they were collected unless they come or have been collected from sources accessible to the public. Sensitive data cannot be processed, except when authorized by law, there is consent of the owner or data is necessary for the determination or granting of health benefits that correspond to their owners. The user will have the right to withdraw their consent at any time. It will be as easy to withdraw consent as to give it. As a rule, the withdrawal of consent will not condition the use of the website. In the occasions in which the user must or can provide their data through forms to make inquiries, request information or for reasons related to the content of the website, they will be informed if the completion of any of them is mandatory because they are essential for the proper development of the operation performed. 7. Period of retention of personal data Personal data will only be retained for the minimum time necessary for the purposes of its treatment and, in any case, only for the following period: 1 year, or until the user requests its deletion. At the time the personal data is obtained, the user will be informed about the period during which the personal data will be kept or, when this is not possible, the criteria used to determine this period. 8. Recipients of personal data The personal data of the users will not be shared, sold, assigned, leased, traded or transmitted in any way with third parties, except in cases where the law requires it. 9. Personal data of minors Only people over 14 years of age may grant their consent for the processing of their personal data lawfully by HYVOLUTION. If it is a person under 14 years of age, the consent of the parents or legal representatives or of the person in charge of the personal care of the boy or girl will be necessary, unless expressly authorized or mandated by law. The sensitive data of adolescents under 16 years of age can only be processed with the consent granted by their parents or legal representatives or who oversees the personal care of the minor, unless expressly authorized or mandated by law. 10. Secrecy and security of personal data HYVOLUTION undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, to guarantee the security of personal data and prevent accidental or illegal destruction, loss, or alteration. of personal data transmitted, stored, or processed in another way, or unauthorized communication or access to such data. However, since HYVOLUTION cannot guarantee the impregnability of the Internet or the total absence of hackers or others who fraudulently access personal data, the person responsible for the treatment undertakes to communicate to the users, without undue delay, the occurrence of any violation of personal data security that is likely to entail a high risk to the rights and freedoms of natural persons. A breach of the security of personal data is understood as any breach of security that causes the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored, or processed in another way, or unauthorized communication or access to such data. The personal data will be treated as confidential by the person responsible for the treatment, who undertakes to inform and guarantee through a legal or contractual obligation that said confidentiality is respected by its employees, associates, and any person to whom the information is made accessible. information. 11. Rights derived from the processing of personal data The user has over HYVOLUTION and may, therefore, exercise the following rights before the person responsible for the treatment: to. Right of access: it is the right that users have to obtain confirmation of whether or not HYVOLUTION is treating their personal data and, if so, to obtain information about their specific personal data and the treatment that HYVOLUTION has carried out or is carrying out, as well as, among others, the information available on the origin of said data and the recipients of the communications made or planned thereof. b. Right of rectification: it is the right of the users to modify their personal data that turns out to be inaccurate or, taking into account the purposes of the treatment, incomplete. c. Right of deletion (“the right to be forgotten”): It is the right of users, provided that current legislation does not establish otherwise, to obtain the deletion of their personal data when they are no longer necessary for the purposes for which were collected or treated; when the user has withdrawn their consent to the treatment and there is no other legitimate reason to continue with it; when the personal data has been unlawfully processed; when personal data must be deleted in compliance with a legal obligation. If the deleted or rectified personal data had been previously communicated to determined or determinable third parties, the person responsible for the treatment must notify them as soon as possible of the operation carried out. If it is not possible to determine the people to whom it has been communicated, it will place a notice that may be of general knowledge to those who use the information in the database. The rectification, deletion or blocking of personal data stored by legal mandate may not be requested, outside of the cases contemplated in the respective law. d. Right to limitation of treatment: it is the right of users to limit the treatment of their personal data. The user has the right to obtain the limitation of the treatment when they challenge the accuracy of their personal data, the treatment is unlawful, the person responsible for the treatment no longer needs the personal data, but the user needs them to make claims, and when the person user has objected to treatment. and. Right to data portability: in the event that the treatment is carried out by automated means, the user will have the right to receive from the person responsable del tratamiento sus datos personales en un formato estructurado, de uso común y lectura mecánica, y a transmitirlos a otro responsable del tratamiento. Siempre que sea técnicamente posible, la persona responsable del tratamiento transmitirá directamente los datos a esa otra responsable. F. Right of opposition: it is the right of users not to carry out the processing of their personal data or to cease their processing by HYVOLUTION. g. Right not to be subject to a decision based solely on automated processing, including profiling: it is the right of users not to be subject to an individualized decision based solely on automated processing of their personal data, including processing of profiles, existing unless the current legislation establishes otherwise. The user may exercise their rights through written communication addressed to the person responsible for the treatment, as established in article 16 of Law No. 19,628. 12. Links to third party websites The HTTPS://chile.hyvolution.com/ website may include hyperlinks or links that allow access to web pages of third parties other than HYVOLUTION. The owners of said websites will have their own privacy and data protection policies, being they, in each case, responsible for their own databases and their own privacy practices. 13. Claims before the control authority If the user considers that there is a problem or infraction of current regulations in the way in which their personal data is being processed, they will have the right to exercise the actions they deem appropriate before the Courts of Justice. II. COOKIES POLICY Access to this website may imply the use of cookies. Cookies are small amounts of information that are stored in the browser used by each user -in the different devices that can be used to navigate- so that the server remembers certain information that will be read later, and only the server that implemented it. Cookies facilitate browsing, make it more user-friendly and do not harm the browsing device. The information collected through cookies may include the date and time of visits to the website, the pages viewed, the time spent on the website and the sites visited just before and after the website. However, no cookie allows it to contact the user’s telephone number or any other means of personal contact. No cookie can extract information from the user’s hard drive or steal personal information. The only way for the private information of the user to be part of the cookie file is for the user to personally provide that information to the server. Cookies that allow a person to be identified are considered personal data. Therefore, the Privacy Policy described above will apply to them. In this sense, the user’s consent will be required to use them. This consent will be communicated, based on an authentic choice, offered by means of an affirmative and positive affirmation, before the initial, removable, and documented treatment. 1. Own cookies These are cookies that are sent to the computer or device of the user and managed exclusively by HYVOLUTION for the best functioning of the website. The information collected is used to improve the quality of the website, its content and the experience of the user. These cookies allow the user to be recognized as a recurring visitor to the website and to adapt the content to offer them content that meets their preferences. 2. Third-party cookies These are cookies used and managed by external entities that provide HYVOLUTION with services requested by it to improve its website and the experience of the user when browsing it. The main objectives for which third-party cookies are used are to obtain access statistics and analyse navigation information, that is, how the user interacts with the website. The information obtained refers, for example, to the number of pages visited, the language, the place that corresponds to the IP address from which the user accesses, the number of users who access, the frequency and recidivism of the visits, the time of visit, the browser they use, the operator or the type of device from which the visit is made. This information is used to improve the website and detect new needs to offer users optimum quality content and/or service. In any event, the information is collected anonymously, and website trend reports are produced without identifying individual users. The third-party cookies used by this website are provided by the following entity(ies): You can obtain more information about cookies, information on privacy, or consult the description of the type of cookies used, their main characteristics, expiration period, among other matters, in the following links: The entity or entities in charge of supplying cookies may transfer this information to third parties, as long as it is required by law or it is a third party that processes this information. information for such entities. 3. Social network cookies HYVOLUTION incorporates a social network plugin that allows access to them from the website. For this reason, social network cookies can be stored in the user’s browser. The owners of these social networks have their own data protection and cookie policies, being themselves, in each case, responsible for their own files or databases and their own privacy practices. The user must refer to them to find out about said cookies and, where appropriate, the processing of their personal data. For information purposes only, the links to some of the social networks where you can consult these privacy and/or cookie policies are indicated below: Políticas de privacidad de Facebook Políticas de privacidad de Twitter Políticas de privacidad de Instagram Políticas de privacidad de Youtube Políticas de privacidad de Google Políticas de privacidad de Linkedin Políticas de privacidad de Pinterest Políticas de privacidad de TikTok 4. Disable, reject, and delete cookies The user can disable, reject and delete cookies -totally or partially- installed on his device through the configuration of his browser (among which are, for example, Chrome, Firefox, Safari). In this sense, the procedures for rejecting and deleting cookies may differ from one Internet browser to another. Consequently, the user must follow the instructions provided by the Internet browser that they are using. If you reject the use of cookies -totally or partially- you may continue to use the website, although the use of some of its features may be limited. II. ACCEPTANCE AND CHANGE OF THIS PRIVACY POLICY It is necessary that the user has read and agrees with the conditions on the protection of personal data contained in this privacy and cookies policy and that they accept the processing of their personal data so that the person responsible for the treatment can proceed to the same in the form, during the terms and for the purposes indicated. The use of the website implies the acceptance of its privacy and cookies policy. HYVOLUTION reserves the right to modify its privacy and cookies policy according to its own criteria or motivated by a legislative or jurisprudential change. Changes or updates to this privacy and cookie policy will be made known to the user. The user is recommended to consult this page periodically to be aware of the latest changes or updates. This privacy and cookies policy was prepared on February 6, 2023 and is updated to adapt to current legislation.